The Allstate Business Insurance (ABI) product line offers business insurance commercial products for small business owners such as small retailers, offices, service industries, restaurants, and home based-businesses. Since it was a relatively smaller and newer product line, ABI had met with less than desired results. Allstate therefore decided to revamp the product line with: new and better products, an improved technology platform (Connexus); and improved training. Allstate and NIIT collaborated to create a customized training solution to meet the business and performance goals of the ABI product line with an agency transformative model that yielded dramatic results.
Effectiveness: 52.87% trained agents reported an increase in premium - 14.84% more than their untrained peers in the first quarter of the post-training period.
Efficiency: 9.88% increase in weekly average quotes generated by trained agents – 20.84% more than untrained agents in the first quarter of the post-training period.
Shell wanted to streamline the planning process across its Projects and Technology division to enable the worldwide adoption of standardized workflows and technology in a customized application. Shell partnered with NIIT to develop an award-winning learning program to help thousands of users in 22 locations worldwide adopt the standardized application workflows and improve time to proficiency.
Effectiveness: Adoption of new application workflows following a standardized process across 22 locations; Proficiency in the application within six weeks for new users.
Efficiency: Average time spent on application training reduced by over 1/3rd per person
Philips required a Global Training Administration solution across 60 countries that not only included an LMS technology but also a full service desk team – from a single vendor. The vision was to have a cost-effective solution that would be “globally consistent but locally implemented.” Philips chose NIIT as a partner to create a Global Training Administration System and Back-Office Support Desk deployed in three regions of the world. This unified service framework comprised of a robust and secure training administrative system, a technology system integrated with multiple HR information systems, and a global service desk.
Effectiveness: Reduced overlap by 30%
Efficiency: Reduction of learning expenditures by 20-25% in first year of operation
KFC, a division of YUM! Brands, Inc. sought a training solution to address loss prevention in its USA locations. The training needed to positively impact behaviors through the use of real-world, scenario-based curricula design. NIIT determined the mistakes that would have the most impact and designed a scripted series of interventions with believable characters and engaging virtual world scenarios that would drive home the right real world behaviors.
Effectiveness: KFC could engage millennial staff with high adoption rates and learners eagerly looking forward to the next course.
Efficiency: Over 45,000 team members and shift supervisors have completed the training program.